ancellation & Refund Policy

No delivery will be made after cancellation.

If there is any problem regarding the quality or price of the product or the validity of the product after delivery, please return the product with your certificate of purchase (sales invoice/order phone number) within 7 days of purchase or contact our customer care in case of an online order. Only 48 hours will be applicable for perishable food items.

Please follow the relevant instructions below for when you change your decision. 

If you change your mind after ordering your product, please cancel your order and

you will be eligible for refund. Please see product return time limit, and return the product.

Your money will be refunded to your mobile banking account (if any) or to your wallet (credit or debit card) portal.

Pre-paid orders: If your order cancellation is successful, you will be issued with a full refund. The estimated time of refund will depend on the payment method you have chosen when you placed your order. 

Payment Method   –     Refund Policy   –     Refund Time

bKash/Nagad        –      bKash/Nagad   –     5 days

Card/Bank             –    Card/Bank        –          7 days

For cash on delivery Orders: If your order cancellation is successful, Team 14 BD will not deliver the order to you. Hence, you will not need to make any payment. However, if you are unable to cancel the order before it is accepted by the restaurant and refuse to accept delivery, your success rate as a customer on our platform will suffer. In the event that your success rate drops below 90%, the cash-on-delivery method will be omitted from your payment methods.

If the food/product you received does not match your order, please contact Team14bd at 09613 900 900. Please do keep all evidential records, including documents, photographs, etc., showing the mismatch between the food/products and your order and send the same to Team 14 BD shop official Facebook page.