1.What are the benefits of creating a My LAVINZ account?

Creating a LAVINZ account will enable you to:
– Save and manage your personal information
– Track your online orders
– Receive our latest product and event updates
– Have updates on new arrives in-store when you register them with the same account details
-Download invoice copies.
By clicking on MY LAVINZ tab, you will be able to create your account and experience your personalized page on www.lavinz.com.

2.Which Payment Methods do you accept?
Payments can be made by Mobile Wallet- Bkash,Nagad,Rocket,Upay, Tap,Ok Wallet,ipay,Cashbaba, Debit card, credit card or Bank Transfer.
Accepted cards are Visa, Mastercard, American Express.Your bank will be approached for authorization.Should you require more information or help, please contact our Client Services.
All transactions are secured. The LAVINZ website is provided with an SSL encryption system to protect personal and payment data.
LAVINZ does not keep any credit card information.

3.How do I place an order on lavinz.com?
Once you have chosen your products, add them to your cart by clicking on « Add to Shopping Bag
To finalize your order and proceed to the payment or Payment on Delivery , click on your Shopping Bag and Continue Checkout..

4.What is the status of my order?
LAVINZ will send you several emails /Text about the different stages of your order. In addition, your personalized account on My LAVINZ will allow you to follow and track your order.

5.Have forgotten my account password. What can I do?
Should you have forgotten your password, please click on “my Lavinz” tab and select “Forgotten your password?” For security reasons, an automatic email will be sent to the address you have fulfilled, including a link that will allow you to create your new personal password. Once you have entered your account, you will be able to change this password.

6.What if I want to return or replace my order after I have received it?
If you need need to return the received product or replace the same, you have let us know your requirement with a valid reason within 72 hours after delivery. You will need to follow the complete process of returns and replace method. To know more about Returns and replace,please go through the return and replace policy here..
7.What are your delivery charges?
Tk. 50 inside Dhaka, Tk. 100 Delivery charges all across Bangladesh.
8.What is delivery time?
Delivery time for items in stocks is 4-5 days.
9.Are delivery times same for all parts of the country?
Delivery time within Dhaka City is 1-2 days and outside Dhaka 4-5 days

10.How reliable is your delivery service?
We deliver parcels through Several Trustworthy courier services, to make sure that you receive your ordered parcel on time and safely.

11.What if my order is lost or damaged?
It is well ensured that your order will not be lost or damaged. However, if such instance takes place, you will receive a full refund on your order. The LAVINZ takes complete responsibility of such incidents.
12.When will I receive my order?
Please note that orders may take up to 3 full business days to process in our warehouse before shipping. Therefore, orders with standard shipping may take from 3 to 7 business days to arrive. For more information visit our delivery services policy.
13.Do you have limits on how much product I can order?
There is no limit on that.
14.How can I update my order?
Once an order has begun processing, we are unable to make any changes to it. We suggest you to be sure to carefully review your order before submitting it.
15.How can I cancel an order?
Call customer service immediately at +8801777902902 or You can cancel through singing in to your profile with us.
16.Do You Ship Internationally?
Currently,we are shipping in Bangladesh only.
What do I do if tracking says my package was delivered, but I never was received it?
Please contact customer service at 01777902902